Terms and Conditions

48 HOUR CANCELLATION POLICY

If you are unable to attend your appointment, please contact us immediately on 02072139550 or via email to hello@primasmedispa.com or modify your appointment online or via our App.

Primas Medispa requires 48 hours notice to reschedule or cancel all appointments. If 48 hours notice is not given, Primas Medispa will regrettably have to deduct a session from your package or take a 50% service cancellation fee from the stored card.

LATENESS

Please arrive for your appointment at least 10 minutes in advance so that the necessary forms are completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.

PRE- APPOINTMENT PREPARATION

Before your appointment, we will inform you of any preparation required in advance of your treatment, please read the pre-care sent by email. Failure to follow the guidelines may result in the cancellation of your appointment, reduced treatment time, or additional fees being charged.

APPOINTMENT INTEGRITY

We reserve the right to cancel or modify appointments or ban clients where it appears that a customer has engaged in fraudulent or inappropriate activity. This includes any abusive language or actions towards our staff.

We reserve the right to cancel or amend appointments if they do not adhere to our terms & conditions.

THERAPIST ALLOCATION

All therapists at Primas are trained and approved by the company’s treatment protocols and therefore Primas does not guarantee continued treatment with a named therapist,

CHILDREN

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 12 years must be left unattended within the clinic at any time.

ELIGIBILITY FOR TREATMENTS AND MEDICAL CONDITION

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

It is the client's responsibility to ensure that he or she provides the therapist with all relevant medical details before each treatment. Primas will not be liable for any damage that occurs as a result of the client's failure to disclose such details.

FEES, PAYMENTS AND REFUNDS

All treatments purchased as a course must be paid for in full in advance of the first treatment. Primas also reserves the right to give some credit on special cases further to our Manager’s authorisation.

Packages are only refundable for medical reasons, and this needs to be supported by a medical certification where the Doctor recommends not to have this treatment. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charge for non-attendance, from the total price of the course of treatment, with the difference returned to you.

We are happy to have you swap the remaining sessions with any of our other treatments should you decide not to use the entire package. Additional charges may apply should the newly chosen treatment be higher in price.

Beauty products must be paid for in full at the time of purchase and no refunds are possible.
We reserve the right to alter prices without prior notice.

PACKAGES EXPIRY

Prepaid packages of treatments must be used within a year of the purchase date. Laser packages must be used within 2 years.

TRIAL OFFERS

Each trial is a one-time experience per treatment. These shortened versions of our treatments are designed to let you experience the benefits and determine if you'd like to continue with the full treatment.

GIFT VOUCHERS

Gift Vouchers are non-refundable. The expiration date for these vary depending on the voucher, this is always printed on the voucher. Vouchers may be used for services only Mondays to Saturdays. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the receptionist at the start of your treatment. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Monetary vouchers can only be used on full-price services.

YOUR RIGHT TO COMPLAIN

If you have any concerns about your treatment at Primas, you have the right to lodge a complaint in person, by phone, or in writing. Our team will assist you throughout the process. Complaints are escalated to management and investigated promptly. Non-aesthetic issues are handled by the Clinic Manager. Treatment-related complaints involve discussions with the practitioner and may require additional consultations. We aim to provide a written response within 20 working days, or an explanation for any delays

SMOKING

Please note that it is illegal to smoke anywhere in the clinic.

PAYMENT

Cash and most credit and Debit Cards are accepted including American Express. All prices include value-added tax at a current rate.

PERSONAL ITEMS

Please ensure you keep your personal belongings safe before, during and after your treatments; and retrieve them before leaving the premises as we cannot be held responsible for lost items.

PETS

We regret to inform you that at this time, we are unable to allow client’s pets in the clinic.

CHANGES TO TERMS & CONDITIONS

We reserve the right to alter Terms & Conditions from time to time without prior notice.

DATA SECURITY

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these, please let us know.